We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

As a reminder, domestic return shipping is free.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

*Shipping fees are non-refundable in the case of returns.

Not at the moment but, we hope to in the future!

• Returns are accepted for store credit only. All returns must be back at our storefront within 30 days of the date received.
• Return shipping will be deducted from store credit.
• Please ship return items to: 12829 Highway 6 Avoca, TX 79503.
• Please see the address to follow our return process: www.flattopwesternwear.com/apps/redo/returns-portal 
• You will receive store credit via email confirmation.
• Final sale items consist of SALE items & Accessories and cannot be returned.
• All items MUST be in NEW condition to be returned. Unwashed, not worn, no odors, no stains or markings of any kind (Ex: makeup, deodorant, mud...) If an item is returned with any of the above blemishes found. the item will be returned & the customer will be responsible for shipping.
• If the customer wishes to exchange the item for an item that is in-stock please email us at: flatopwesternwear@gmail.com.
• Flat Top Western Wear is not responsible for lost or stolen packages. Please contact USPS for customer service.